Terms of Service
Terms of Service
1.1 Your responsibilities
2 Contacting Green Connect
2.1 Allowing Green Connect to contact you
3 Placing an order
4 Changing an order
5 Creating an account
6 Delivery days
7 Receiving your delivery
8 Paying for orders
9 Suspected fraud accounts
10 Product issues
11 Disputing your account
12 Cancelling your account
13 Other Terms and Conditions
13.1 Changes to Pricing
13.2 Special or seasonal products
15 Intellectual Property Rights
17 Other Websites
17 General Restrictions
1.1 YOUR RESPONSIBILITIES
Without limiting the below Terms and Conditions, you are responsible for:
• Ensuring all information – including payment information – on your account is correct and up to date.
• Notifying us of any changes to your information.
• Ensuring funds are available for each debit to your account.
• Notifying us of any changes or issues with your order within the appropriate time frames.
2 CONTACTING GREEN CONNECT
You can contact Green Connect during business hours by:
• calling us on (02) 4243 1537
• Emailing firstname.lastname@example.org
• Placing an order on our website shop.green-connect.com.au
• Sending a message using the contact form on our website shop.green-connect.com.au
For missing products, quality issues, delivery breakages, or any other enquiry that directly relates to your account, please contact Green Connect using the email above
For cancellations, please contact Green Connect by email
When contacting Green Connect by phone, you will be required to identify yourself by providing three identification details. These measures are taken to ensure that Green Connect complies with the Privacy Act, and to ensure your personal information remains secure. Failure to provide identity information may result in Green Connect being unable to assist you with your enquiry.
If you contact us via a non-secure method to discuss your account, at our sole discretion we may require you to contact us by phone so that an identity check can be performed.
2.1 ALLOWING GREEN CONNECT TO CONTACT YOU
By agreeing to become a customer of Green Connect or otherwise using the Service you acknowledge and agree that Green Connect may contact you (including by email, SMS, telephone or such other means) in relation to:
• The service, your account, any products, or your order
• Where you have consented to us doing so, any marketing or promotion which we conduct, special products being offered, Green Connect newsletters or publications
• Where you have consented to us doing so, goods, services or promotions which are being offered by our suppliers or business partners (either alone or in conjunction with us)
To unsubscribe from any of our marketing or promotional contact with you, please use the unsubscribe button in a marketing email, or phone or email our store.
2.2 SMS/MMS MOBILE MESSAGE MARKETING TERMS AND CONDITIONS
User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply.
User Opt Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
Duty to Notify and Indemnify: If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a material part of these terms and conditions. You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.
YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.
3 PLACING AN ORDER
Orders can be placed through our website only.
When placing an order with Green Connect, you will need to provide all relevant details, including: contact name, email, billing address, and phone number; delivery location preference; and credit/debit card payment information as required. You can save this information for speedier ordering by creating an account.
When you place an order, you agree to purchase the particular products from us for the price (including any applicable charges and taxes) stated at the time you place the order, except as advised and pay for those products prior to delivery. All prices quoted are in Australian Dollars and inclusive of Goods and Services Tax (GST).
You will be asked to confirm your order and account details each time you place an order.
4 CHANGING AN ORDER
To change your order, please contact our store via email. If you wish to cancel an order once it has been processed, administrative fees of 2% of the total order value will be deducted from any refunds owing. Orders on subscription should be edited prior to processing Monday 10am.
No changes or cancellations will be accepted after these cut off times.
You must pay for any products (including any delivery fees and taxes) which you have ordered if you attempt to cancel or change orders after these cut off times.
5 CREATING AN ACCOUNT
When creating an account with Green Connect, you will need to provide all relevant details, including: contact name, email, billing address, and phone number; delivery preference; credit/debit card payment information as required.
You will be sent a confirmation email to set a password to access your online account.
You are solely responsible for maintaining the confidentiality of your email username and password, and for who accesses and uses your account.
You may update or edit your account at any time through our website or by contacting our store.
You may not have more than one active account, and your account is non-transferable.
You may be refused an account or orders at the sole discretion of Green Connect. Green Connect may at its sole discretion terminate your account or services at any time.
6 DELIVERY DAYS
When you place or change your order, you will be advised of the days and times that Green Connect delivers to locations.
We are unable to deliver outside of these set times, except for certain events or business customers in select delivery areas.
7 RECEIVING YOUR DELIVERY
You will receive the products to the delivery location you select, currently:
• Addresses within the bounds of our delivery map
You own and are responsible for all products once they have been delivered to you. It is the responsibility of the customer to ensure it is collected appropriately.
Please make sure that you check all products carefully against your tax invoice (available on the website or by contacting our customer service team) and take careful notice of storage instructions, ingredient lists, allergens, and any use by or best before dates on products.
8 PAYING FOR ORDERS
Orders will be charged to your nominated payment method. Credit/debit card payments and PayPal payments will occur once your order has been processed. Payments will appear on your statement as "Green Connect". Bank Deposit and cash on delivery payments are the responsibility of the customer. You will be provided with our bank account details for Bank Deposit payments upon checkout.
It is your responsibility to ensure that sufficient funds are available for these transactions.
It is your responsibility to ensure that your credit/debit card details are valid and up to date. Please note we only accept Visa and MasterCard debit and credit cards.
If there is any change to your account details, then it is your sole responsibility to notify us.
9 SUSPECTED FRAUD ACCOUNTS
Green Connect reserves the right to investigate all accounts where it suspects incorrect or fraudulent activity has occurred.
Green Connect may conduct investigations into the above matters which can include but not limited to:
• Requesting copies of identity to verify your account information
• Asking for upfront payment for your orders; and
• Visiting the account holder to verify account and delivery details.
Green Connect may choose to terminate your order or account if this information cannot be verified, or if payment cannot be made.
10 PRODUCT ISSUES
The Australian Consumer Law gives consumers rights in respect of goods and services they purchase, called consumer guarantees.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Regardless of anything in these Terms and Conditions, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If for any reason you have received an incorrect item, your whole order has not been delivered, incorrect item/s were delivered or you have received something that you are not 100% satisfied with, we will ensure that you are not charged. However you must notify Green Connect via phone within 48 hours of the delivery being made, and we may need you to provide proof of the issue. We may not be able to refund any consumed or disposed of items. It may take up to 7 business days to process a credit to your account.
11 DISPUTING YOUR ACCOUNT
If you feel that any transaction, payment or rejection, or other billing issue is in error, or that you have been advised something by Green Connect in error, please contact our store by phone or email.
Green Connect may require copies of your personal or banking information (such as bank statements) to be forwarded to us to properly investigate your dispute. We may be unable to resolve your dispute if this information is not provided.
12 CANCELLING YOUR ACCOUNT
You are able to cancel your account with Green Connect at any time. No cancellation fees or minimum contracts apply.
You will be required to pay for all received orders, plus any orders for the next day should you not cancel your order before 10:00 AM AEST.
13 OTHER TERMS AND CONDITIONS
13.1 CHANGES TO PRICING
From time to time we may need to alter the price of the products you have ordered.
This may result in the prices of the individual products being slightly different from the notified price when you placed your order. There may be slight increases or decreases in price. Any changes will be evident by comparing your order confirmation with your monthly tax invoice. Please contact us if you have an issue with your invoice amount.
13.2 SPECIAL OR SEASONAL PRODUCTS
Green Connect may offer you special or seasonal products. These products may be subject to their own Terms and Conditions. You will be advised of any specific terms and conditions at the time of your order.
From time to time, we may also offer special promotions or customer incentives which provide you with discounted pricing. These promotions may be subject to other terms and conditions which will be communicated at the time of order.
15 INTELLECTUAL PROPERTY RIGHTS
Green Connect owns and/or is licensed to use all of the Intellectual Property Rights on the website, including software, design, text, graphics, layout, content, and materials.
You must not modify, copy, adapt, store in a retrieval system, reproduce, upload, post, transmit, sell, distribute in any way, communicate to the public or use for commercial purposes, any material on our website without our prior written consent.
This website contains registered trademarks and other trademarks which are protected by law. You must not use any mark, logo or trademark appearing on the website, or our name or the names of our related bodies corporate without our prior written consent.
16 OTHER WEBSITES
The website may contain links to external websites that are not operated by us or our related bodies corporate. Green Connect makes no representations or warranties, or has any responsibility or liability for any external websites.
By providing a link to these External websites we do not expressly or imply the endorsement of such sites or products or services that are provided at those External websites.
You hereby agree that you access and use the products and services made available at external websites solely at your own risk.
17 GENERAL RESTRICTIONS
You must not:
• use the website or Service for activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
• use the website or Service in any way, or transmit to or via the website any material, which interferes with other users or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using the website or Service;
• make fraudulent or speculative enquiries, purchases, or requests;
• use another person’s details without their permission or impersonate another person;
• tamper with or hinder the operation of the website;
• use any mechanism or technique to obtain the details of another customer;
• knowingly transmit any virus, worm, defect, Trojan or similar disabling or malicious device to the website;
• modify, adapt, translate or reverse engineer any portion of the website;
• remove or alter any copyright, trademark or other proprietary rights notices contained in or on the website;
• create accounts by automated means;
• use the website to violate the security of any computer or other network or engage in illegal conduct;
• use the website or Service other than in accordance with these terms; or
• enable or permit another person to commit any of the above acts.